Refund Policy

Placeholder document. Replace every bracketed [ ] item below with the real policy before linking this page anywhere customers can see it.

Free trial first

Every install starts with a 14-day free trial, so we'd encourage trying FlightOps Hub against your own Community folder and flights before you buy — most fit issues (Steam vs. MS Store paths, unusual folder setups) show up in the first few minutes of use.

Refund window

If FlightOps Hub doesn't work for you, contact us within [NUMBER, e.g. 14] days of purchase at support@opossumdev.com and we'll [DESCRIBE POLICY — e.g. "issue a full refund, no questions asked" or "review the request and issue a refund at our discretion"].

How to request one

Email support@opossumdev.com with the email address used for purchase and, if possible, your order/license reference from [PAYMENT PROCESSOR, e.g. Creem]. Refunds are returned to the original payment method within [NUMBER] business days of approval.

What isn't covered

[LIST ANY EXCLUSIONS — e.g. requests made after the refund window, licenses already deactivated/transferred, abuse of the trial period across multiple accounts.]

Contact

Questions about this policy? Reach us at support@opossumdev.com.